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FREQUENTLY ASKED QUESTIONS

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What Happens If It Rains, Snows, Or The Weather Is Bad On My Moving Day?

We at Mike The Mover Guelph will always honour our moving commitments regardless of weather. Our moving company knows that unpredictable weather might slow down the job, but weather is unavoidable. If your move occurs on a day where the weather is acting up, our movers will take precautions to protect floors and carpeting from excess dirt and soil.

Can I Move My Plants?

Mike The Mover cannot accept responsibility for safely moving your plants because they may suffer from a lack of water and light as well as probable temperature changes while in the van. You may prefer to transport your house plants in the family car.

Can I Pack My China, Glass, & Crystal?

Most people prefer to have their household possessions, especially fragile items, professionally packed by a moving company. However, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack. Be sure to select a sturdy container with a lid. Place a 2 or 3 inch layer of crushed paper on the bottom of the carton as a cushion. Wrap each item individually with a soft material to provide a safe, protective “padded nest.” Pack the heaviest items on the bottom, empty ones next, filling in empty spaces with crushed paper. Place plates on edge and glassware on rims for maximum protection. Mark the carton “Fragile” and list the contents on the outside. Be sure to seal the carton with tape.

 

When Is The Best Time To Move?

If there is a choice, most moving companies suggest you avoid the summer, beginning or end of the month or winter holidays. The heaviest demands are placed on moving trailer rentals, moving truck rentals, other necessary moving equpment, and moving personnel during these periods.

However, you should move when it’s most convenient for you. Factors involved in the decision may include:

• Whether the move must be made immediately.
• Transferring children during the school term.
• Separation of the family while the move is under way.

If the move can be scheduled for a time when vans and trained personnel are most readily available, we’ll be better equipped to meet your preferred delivery schedule.

Can I Move My Pet?

Pets cannot be carried on the moving van. Dogs, cats, canaries, and parakeets can usually be transported in the family car. If this isn’t convenient, TSC will be glad to suggest alternate ways to ship your pets safely.

Can I Move Jewelry And Other Valuables?

Items of extraordinary value such as jewelry, money, antiques and stamp collections can be included in your shipment, provided you notify TSC of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you, or make other arrangements for their transport.

When Should I Call A Moving Company?

The earlier, the better. Although the actual van assignments may not be made until a few days before your move, it’s wise to give your moving company from 4 to 6 weeks notice, if possible. The more lead time you can give, the more likely we will be able to meet your delivery schedule. All moving companies usually require alternate pickup and delivery dates. We’ll do our best, of course, to comply with the dates you prefer or the nearest possible alternative. You will be notified in advance of the loading date of your goods and of the estimated date of arrival. If your pickup and delivery dates are critical due to such factors as lease expiration or a real estate closing, you may choose a preferred service which will enable us to accommodate a reasonable schedule based on your specific needs. You should discuss your specific pickup and delivery requirements with your relocation counselor, who can advise you of the types and costs of services available.

What Items Are Not Allowed To Move?

Before your possessions are packed and loaded, it is important that you understand which items cannot be shipped because they represent a hazard or are perishable. Listed below are some common non-allowable items that you will need to address prior to your pack and load dates:

HAZARDOUS MATERIALS – items that are flammable, corrosive or explosive.

Examples include:

• Aerosols
• Fireworks
• Nail Polish
• Ammonia
• Gasoline
• Batteries
• Paint
• Kerosene
• Lamp Oil
• Pesticides
• Lighter Fluid
• Loaded Guns
• Motor Oil.

Mike The Mover is Open For Business!

 
Moving services are deemed ESSENTIAL in the Government of Ontario List of Essential Workplaces. 

**We have closed the warehouse and office to customer drop-offs/pick-ups until further notice**

Need packing material? Call 519-822-0298 for curbside pick-up.

STOP THE SPREAD
We have updated our Health and Safety standards:
• All surfaces, trucks & equipment, door handles, workstations, etc. are disinfected regularly
• Employees are instructed to wash their hands regularly, avoid touching their faces, and are supplied gloves
• Employees are instructed to maintain 2+ meter distance from clients
• Movers are kept in the same teams to avoid large group interactions
• Anyone with flu-like symptoms are asked to stay home
• Confirming with customers that they are not showing any flu-like symptoms before our staff arrive to provide moving services
• Closing our warehouse and office to customer drop-offs and pick-ups

What can we all do?
• Practice good hygiene: Wash your hands often with soap and water for at least 20 seconds
• Practice good cough and sneeze etiquette
• Practice Social Distancing and stay home
• Disinfect your home: disinfect door handles, countertops, and surfaces

We will always take our customers’ and employees’ safety and health very seriously. We are following the advice of Public Health Organizations as the situation develops. We thank you for your continued support, and we will continue to keep you informed as we take additional action.

Federal safety guidance to protect drivers and limit the spread of COVID-19 in commercial vehicle operations

Updated April 4, 2020